VTK99 respects the privacy of every member and is committed to protecting your personal data. This document transparently explains how we collect, use, store, and protect your information.
Six core data protection principles that underpin the trust of over 500,000 VTK99 members in Malaysia.
All data transmitted between your device and VTK99 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your personal data is never sold or shared with third parties for marketing purposes without your explicit consent. Your privacy is not a commodity at VTK99.
You have the right to access, correct, and request deletion of your personal data held by VTK99 at any time through your account settings.
Your bank account details and digital wallet information are not stored directly in VTK99's systems. All transactions are processed through PCI DSS-certified payment gateways.
VTK99 only retains your personal data for as long as necessary for the stated purposes, or as required by applicable laws and regulations.
The VTK99 privacy policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always upheld.
This Privacy Policy explains how VTK99 handles your personal data. By using the VTK99 platform, you agree to the terms set out in this document. Please read it carefully before registering an account.
VTK99 ("we", "Platform", or "Company") respects the privacy of every individual who uses our services. This Privacy Policy clearly and transparently explains how we collect, use, store, disclose, and protect your personal information when you use the VTK99 platform — whether through vtk99.org or the VTK99 mobile app.
This document is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe transparency is the foundation of trust, and we will never sell your personal data to any third party for profit.
This policy applies to all VTK99 platform users, including unregistered visitors, registered members, participants in promotions or loyalty programs, and any party that interacts with our services through customer support channels.
VTK99 has never and will never sell members' personal data to advertisers, marketing companies, or any third party for marketing purposes without your explicit consent.
VTK99 collects various types of personal data to ensure the platform operates safely and efficiently. Below is a summary of the types of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Mandatory (KYC) |
| Contact Data | Phone number, email address, mailing address (where applicable) | Mandatory |
| Account Data | Username, password (encrypted), login history | Mandatory |
| Financial Data | Bank name, account number (last four digits), transaction history | Mandatory |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatic |
| Game Data | Betting history, wins, losses, game preferences | Automatic |
| Communication Data | Live chat conversation records, support emails, feedback | Service-related |
We do not store credit or debit card numbers directly. All payment transactions are processed through third-party payment gateways that comply with PCI DSS Level 1 standards.
Your personal data is collected through several different methods depending on how you interact with the VTK99 platform:
When you use the VTK99 platform, our systems automatically record certain technical information such as IP address, web browser type, operating system, access time and date, pages visited, and actions taken within the platform. This information is used for security purposes, technical troubleshooting, and improving the user experience.
In some situations, VTK99 may receive information about you from trusted third parties — for example, from identity verification service providers during the KYC process, or from registered payment service providers. All such third parties are bound by strict data confidentiality agreements with VTK99.
VTK99 uses your personal data solely for legitimate and stated purposes. We will not use your data for any other purpose without notifying you in advance. Key purposes for data use include:
You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
VTK99 does not share your personal data with third parties except in the limited situations described below, and always with appropriate safeguards in place:
VTK99 works with select third-party service providers to help operate the platform, including payment service providers, identity verification platforms, cloud computing service providers, and platform analytics providers. All such parties are bound by strict data processing agreements and are only permitted to use your data for purposes specified by VTK99.
VTK99 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by Malaysian law or a valid court order. In such situations, we will endeavor to notify you of the disclosure unless prohibited from doing so by law.
Should vtk99 be involved in any merger, acquisition, or asset sale, member personal data may be transferred as part of that transaction. Members will be notified in advance via an in-platform notification and their registered email.
VTK99 does not share your personal data with advertising companies, data brokers, or third-party marketing networks for targeted advertising purposes.
VTK99 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or loss. Key security measures we have in place include:
While VTK99 makes every effort to protect your data, no system can guarantee absolute security. In the event of a significant data breach, we will notify affected members and the relevant authorities within the timeframe stipulated by law.
You also play an important role in keeping your account secure. Never share your password, use a strong and unique password, and enable 2FA for added protection.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by VTK99. Below is a summary of your rights:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
You have the right to request corrections to any inaccurate or outdated personal data. Basic information can be updated directly in your account profile settings.
In certain circumstances, you have the right to request deletion of your personal data. Such requests are subject to record retention requirements mandated by law.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing, at any time.
You have the right to request your personal data in a machine-readable format for transfer to another service provider where applicable.
To exercise any of the rights above, please contact the VTK99 data protection team via our support email or in-app live chat. We will process your request accordingly and notify you of the outcome within the stipulated timeframe.
The vtk99 platform uses cookies and similar tracking technologies to enhance the user experience, secure login sessions, and understand how members use our platform.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the VTK99 platform.
The vtk99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your minor child has registered an account on vtk99, please contact our support team immediately via live chat or our support email.
VTK99 takes child protection seriously. Any attempt to register an account using a minor's identity will be reported to the relevant authorities.
VTK99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any significant amendments will be communicated to members via:
Your continued use of the vtk99 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using the vtk99 platform.
We encourage you to review this Privacy Policy periodically to stay informed about how vtk99 protects your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the vtk99 data protection team through the following channels:
We are committed to addressing every privacy-related inquiry seriously and providing a clear response within a reasonable timeframe. Your satisfaction and trust are our top priority at vtk99.
The vtk99 support team is available 24 hours a day, 7 days a week — including public holidays. Do not hesitate to reach out if you have any privacy-related concerns.